Responsible gambling

We want gambling to remain an enjoyable pastime. If play ever stops being fun or starts to cause worry, you are not alone and you do not need to manage it by yourself. This page describes practical steps, account tools, and sources of support to help you stay in control of your play with SpinsHouse Casino.

Gambling can be fun — and can become harmful

For most people gambling is a form of entertainment. For some, it can become a source of stress, financial difficulty, or strained relationships. Harm can build gradually, so noticing small changes early can make a big difference.

There is no shame in asking for help or using the tools available to manage play. Taking action is a responsible and positive step.

Warning signs to watch for

Spending more time or money than you planned.
Chasing losses in an attempt to break even.
Using gambling to cope with stress, anxiety or low mood.
Borrowing money, missing bills, or neglecting other financial commitments.
Hiding gambling activity from friends or family.
Feeling restless or irritable when trying to stop or cut down.
Letting gambling interfere with work, studies or relationships.

Tools we offer to help you stay in control

SpinsHouse Casino provides a range of practical controls you can set instantly from your account. These are designed to help you limit spending and play time and to give you space to step back when needed.

Deposit limits — Set daily, weekly or monthly limits to control how much you can add to your account.
Loss limits — Cap the amount you can lose within a set period.
Session reminders — Receive alerts after a set length of play so you can check in with yourself.
Bet limits and max stakes — Restrict the size of individual bets to reduce volatility.
Time-outs — Take a short break from play (a temporary suspension of access) to reflect and reset.
Self-exclusion — Choose a longer, formal block on your account when you need an extended break.
Account closure — Request permanent closure if you want to stop playing and remove access entirely.

How to set limits and manage your account

It is simple to set controls. Visit your account settings or the responsible gambling section and select the tools that suit you. Common practical tips:

Start with small, realistic limits and reduce them further if needed.
Use a combination of limits (for example deposit and session limits) for stronger protection.
If you find limits are not enough, consider a time-out or self-exclusion.
Keep a record of how much you spend and how you feel before and after playing to help spot patterns.
Contact our support team if you would like help configuring limits or want a temporary change applied by an advisor.

Self‑exclusion, time‑outs and cooling‑off

When you need a break that you can trust, a self-exclusion or time‑out gives you immediate relief from temptation.

Time‑outs are short, reversible pauses that can last from 24 hours to several weeks. They are useful when you need a quick reset.
Self‑exclusion is a longer block of access. During self‑exclusion your account is locked, marketing stops, and reactivation is only possible after the chosen period and any required cooling‑off.
If you want help arranging an exclusion or closure, contact support and we will guide you through the process confidentially and respectfully.

Seeking support: practical next steps

If you are worried about the impact of gambling on your life or finances, taking small, practical steps can help immediately.

Use in‑account tools now to reduce access.
Consider installing blocking software on your devices to reduce temptation.
Speak with our support team for confidential, non‑judgemental help arranging limits, exclusions, or account closure.
If money is a concern, contact your bank or financial adviser to discuss options such as card blocks or spending alerts and to protect your accounts.
If gambling has affected your mental health, seek support from a trained counsellor or health professional.

Links to Support Organizations

For further help, many specialised organisations offer free, confidential support and practical tools. Examples include national counselling and self‑exclusion services, and software providers that block gambling sites and apps. These services can provide counselling, financial advice, and guidance for friends or family affected by someone else’s gambling.

If you would like, our support team can explain how these services work and how to access them in your area.

Support for friends and family

If you are close to someone whose gambling is worrying you, your wellbeing matters too. Approaching the situation with care can help:

Talk openly, calmly and without blame about observed changes in behaviour.
Encourage practical steps: limits, self‑exclusion, and professional support.
Set boundaries around money and shared finances to prevent further harm.
Consider seeking support for yourself from specialist services experienced in helping affected others.
Use our support team as a neutral starting point for guidance on account options and next steps.

If you need to act now, use the tools in your account or contact our support team for confidential assistance. Taking any of these steps is a positive move toward protecting your wellbeing.